To report an outage, please call the CEI Outage Reporting Line at 1-888-544-4877.
When electric power is lost, CEI crews' highest priorities are removing downed wires and electrical hazards. Critical infrastructure is focused on next - police, fire, schools, hospitals, wastewater treatment, etc. Some residents may see a CEI truck go through their neighborhood but their power remains out - these crews are patrolling the area and looking for damage and safety hazards.
CEI also has a power outage map showing the number of outages in an area and estimated times for restoration: Power Outage Map - First Energy
If your power remains out after the estimated restoration time has passed, CEI asks that you call the outage reporting line again.
Customers can also download the FirstEnergy App; with the app, you can sign up for outage status text messages on your mobile devices, whether Apple or Android:
Download on iOS Download on Android
Other Useful Information from FirstEnergy:
Payment Assistance Program
PSI Program factsheet
Avoid Scams - Hang Up, Don't Pay Up
Tree Planting Guidelines
Learn More About Energy Efficiency Programs
Customer Communication Tools
Managing Through a Power Outage